Updated 28 Oct 2026
Is the Roborock Saros 20 worth it?
Yes — if you want the best and have tricky floors.
It pairs 36,000 Pa of suction and a split, tangle-resistant roller with two spinning mop pads, one of which swings out to mop along edges. Its lifting chassis climbs double thresholds and hovers over thick rugs, and it's low enough to get under most sofas. Testers found it pulls pet hair out of carpet very well and mops stains better than most. The dock washes the pads in hot water, dries them, empties the bin and adds detergent. It's very expensive, its dust bin is small, and like any spinning-pad mop it can smear sticky spills before the dock rinses the pads.
80%of 10 owners give it 4 or 5 stars
- Excellent on carpet and pet hair
- Climbs tall thresholds, hovers over thick rugs
- Dock washes mops in hot water and dries them
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What owners say
A small group so far: most owners say it keeps their floors clean with little effort, even with dogs. The two lower ratings mention long cleans, a mid-clean recharge, getting stuck and streaky mopping.
Good to know
- Very expensive, though Roborock prices tend to drop within months.
- The 260 ml dust bin is small, so heavy pet-hair homes may need more frequent returns to the dock.
- Spinning pads can smear sticky spills until the dock rinses them; a roller mop does better.
- Coverage per charge is a little below average; big homes may need a mid-clean recharge.
- The app has so many settings it can overwhelm newcomers.
From 10 buyer ratings at Harvey Norman (NZ, Australia), every complaint read by us, November 2026. How we do this
What they love
- Saves hours of houseworkMentioned a lot
- Vacuums and mops wellMentioned often
- Copes with pets and dog hairMentioned often
- Maps the home quickly and accuratelyMentioned often
What they complain about
Hardly any: just 2 of 10 owners gave it 3 stars or fewer, and no complaint came up often enough to list.
Get it if…
- You have pets and carpets or rugs.
- Your home has tall door thresholds or steps.
- You want a dock that does nearly all the upkeep.
Skip it if…
- You want the best stain mopping: the Saros 20 Flow's roller mop is better.
- You have a big home: it may need to recharge mid-clean.
- You'd rather pay far less for most of the cleaning.
More on the Saros 20
How we reached this verdict
TechRadar calls it a formidable robot vacuum: excellent vacuuming and mopping, very reliable navigation, outstanding at pulling dog hair from carpet, and a chassis that copes with thick rugs and tall thresholds, with a few odd behaviours on specific tasks and a very high price. Vacuum Wars found its mopping among Roborock's best, with well above average stain removal, carpet deep cleaning and pet-hair pickup and a record threshold climb, but a small dust bin and below-average coverage per charge. Verified Harvey Norman owners in New Zealand are mostly happy; the few lower ratings mention long cleans, missed edges and getting stuck.
We compared independent expert reviews with the manufacturer's specifications, then checked it's sold at a major retailer where you live. We don't test products ourselves.
Sources: TechRadar, Vacuum Wars, Roborock (specs), RTINGS, TechRadar, Vacuum Wars, Tom's Guide, Trusted Reviews, manufacturer specifications.
Updated 28 Oct 2026How we decide